Return & Refund Policy
Thank you for shopping with Unknown London Store! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help make the return and refund process simple and transparent.
Please read the following guidelines carefully to understand your rights and options.
Returns
Eligibility
You may return eligible items within 14 days from the date you receive your order.
To qualify for a return:
-
Items must be unused, unworn, and in the same condition you received them.
-
Original tags, labels, and packaging must still be attached.
-
Proof of purchase (order number or receipt) must be provided.
Certain items may not be eligible for return, including:
-
Final sale or discounted items marked “non‑returnable”
-
Items with visible wear, damage, or stains
-
Underwear, swimwear, or intimate apparel (for hygiene reasons unless faulty)
How to Return an Item
To start a return:
-
Email info@unkownlondonstore.com with your order number and a brief reason for the return.
-
We will reply with return instructions — including the return address and any specific steps to follow.
-
Pack the item securely in its original packaging (if possible).
-
Ship the item back to the address provided in our response.
Important: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
Refunds
Once we receive your returned item and inspect it, we will notify you regarding the status of your refund. If your return is approved, we will process the refund as follows:
-
Refunds will be issued to the original payment method used for purchase.
-
It may take up to 5–10 business days for your bank or payment provider to post the refund to your account.
You will receive a confirmation email once your refund is processed.